Shipping Policy - apnastore01.online

Shipping Policy

Thank you for shopping with ApnaStore01.online. We are committed to delivering your orders quickly, safely, and efficiently across India. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Free Shipping

We are pleased to offer FREE Shipping on all prepaid and eligible orders across India.

There are no hidden shipping charges unless otherwise mentioned during checkout.

2. Order Processing

  • Orders are processed within 24–48 hours after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During festivals, sales, or promotional events, processing times may be slightly longer due to high order volumes.

3. Delivery Time

Once your order has been shipped, the estimated delivery time is:

  • Metro Cities: 3–5 Business Days
  • Other Cities & Towns: 4–7 Business Days
  • Remote Locations: 5–8 Business Days

Please note that delivery times are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

4. Order Tracking

After your order is dispatched, you will receive an AWB (Air Waybill) Tracking Number via SMS, Email, or WhatsApp within 24–48 hours.

You can use your AWB number to track your shipment through our courier partner’s tracking page.

If you experience any issues tracking your order, please contact our customer support team.

WhatsApp Support: +91 75995 11962

5. Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on:

  • Product availability
  • Warehouse location
  • Courier service efficiency

As a result, you may receive your items in separate packages on different delivery dates.

6. Shipping Delays

While we strive to deliver every order on time, delays may occasionally occur due to:

  • High order volumes
  • Public holidays
  • Weather conditions
  • Natural disasters
  • Courier partner delays
  • Incorrect or incomplete shipping address

We appreciate your patience and understanding in such situations.

7. Lost or Delayed Shipments

If your shipment is significantly delayed, lost, or returned during transit, please contact us immediately.

Our team will investigate the issue with the courier partner and, where applicable, arrange:

  • A replacement shipment, or
  • Another suitable resolution as per our Return & Refund Policy.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order.

ApnaStore01 shall not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.

9. Delivery Confirmation

Once the courier marks the shipment as Delivered, the order will be considered successfully delivered.

If you believe your package has been delivered incorrectly, please notify us within 24 hours so we can assist you.