At ApnaStore01.online, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

Eligibility for Exchange & Refund

We offer Exchange or Refund only in the following cases:

• You receive a defective or damaged product.
• You receive the wrong product.
• The product has a manufacturing defect.

Requests made for reasons other than those listed above may not be eligible for exchange or refund.

Return Request Timeline

To be eligible for an exchange or refund:

• You must report the issue within 24 hours of receiving your order.
• The product must be returned within 3–4 days from the delivery date.
• Requests received after this period may not be accepted.

Parcel Opening Video

A clear parcel opening video is mandatory for any exchange or refund request.

The video should:

• Start before opening the parcel.
• Clearly show the shipping label.
• Show the product inside the package without any cuts or edits.

Claims submitted without a parcel opening video will not be accepted.

Product Condition

To qualify for an exchange or refund, the product must:

• Be unused and unworn.
• Be returned in its original packaging.
• Include all original tags, labels, and accessories.
• Be in the same condition as it was delivered.

Products that show signs of use, damage caused by the customer, or missing tags/packaging will not be eligible.

Quality Inspection

Once we receive the returned product, our Quality Check (QC) team will inspect it.

If the product passes our quality inspection:

• Your exchange will be processed, or
• Your refund will be issued within 7 working days.

If the returned product does not meet our quality standards, the exchange or refund request will be rejected.

Return Shipping

Currently, customers are required to send the product back to our warehouse at their own expense.

Please ensure the product is securely packed to avoid damage during transit.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products returned after the specified time period.
• Used, washed, or damaged products.
• Products without original tags or packaging.
• Products damaged due to customer misuse.
• Change of mind, wrong size selection, or personal preference (unless otherwise specified).

Colour Variation

Actual product colours may vary slightly due to differences in camera lighting, photography, monitor settings, or mobile screen displays.

A colour variation of 2–3% is considered normal and will not be treated as a product defect.